Responsible Gaming at to99
Gambling is entertainment — and at to99 we are committed to keeping it that way. This page outlines the tools, limits, and support resources available to every player in Bangladesh. We believe that a safe gaming environment is not optional; it is the foundation of everything we build.
Six Tools to Keep Your Gaming Under Control
to99 provides every registered player in Bangladesh with direct, in-account access to the following responsible gaming features — free of charge, available instantly, and effective around the clock.
Self-Exclusion
Request a temporary or permanent block on your to99 account at any time. Once a self-exclusion is active, you will not be able to log in, deposit, or place bets for the duration you choose — from 30 days up to permanent closure. Contact [email protected] to activate immediately.
Deposit Limits
Set a maximum deposit ceiling on a daily, weekly, or monthly basis in Bangladeshi Taka (BDT). Once your chosen limit is reached, no further deposits can be processed until the limit period resets. Limits can be lowered immediately; increases take 7 days to come into effect to protect against impulse decisions.
Time-Out Feature
Need a short break without fully excluding yourself? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days directly from your account settings. During a time-out, your account is suspended and you will not receive any marketing communications from to99.
Session Time Reminders
Enable optional session reminders that alert you after a set period of continuous play — for example, every 60 minutes. These on-screen notifications prompt you to take a break, review your balance, and make a conscious decision about whether to continue. Reminders can be configured in your account preferences.
Loss Limits
In addition to deposit limits, to99 allows you to set a maximum net loss cap over a defined period. Once your net loss for the day, week, or month reaches the threshold you have specified, no further bets will be accepted until the period resets. This tool prevents a run of bad luck from escalating into serious financial harm.
Reality Checks
to99's reality check feature surfaces a pop-up summary during active gameplay showing you your session duration, total bets placed, and net result for the session. These transparent snapshots are designed to ground your decision-making in facts rather than the heat of the moment — a small but meaningful safeguard against chasing losses.
1. Age Restriction — 18+ Only
to99 operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or participate in any real-money game or betting activity on to99.bet. This requirement applies to all players in Bangladesh without exception.
Why Age Verification Matters
Underage gambling can cause lasting psychological and financial harm to young people. to99 takes its obligation to prevent minors from accessing its platform seriously. During account registration, all users are required to confirm that they are aged 18 or above. to99 may at any point request supporting documentation — such as a Bangladesh National Identity Card (NID) or passport — to verify a player's age before allowing withdrawals or continued gameplay.
Protecting Minors in Your Household
If you share a device with children or young people, to99 strongly recommends the following precautions:
- Never save your to99 login credentials on a shared device or browser.
- Log out of your to99 account after every session on any shared device.
- Consider enabling device-level parental control software to restrict access to gambling websites.
- Keep your account password confidential and change it regularly.
- Do not allow minors to handle your mobile phone or computer while your to99 session is active.
2. Player Safety Tools — Overview
to99 believes that responsible gaming tools should be easy to find, fast to activate, and impossible to override without a meaningful cooling-off period. All of the tools described in this section are accessible directly from the Account Settings panel once you are logged in. You may also request any tool to be applied to your account by contacting our support team at [email protected] — requests are actioned within one hour during Bangladesh Standard Time (BST, UTC+6) operating hours.
How to Access Your Responsible Gaming Settings
- Log in to your to99 account.
- Navigate to the Account Settings menu in the top-right corner of the screen.
- Select the "Responsible Gaming" tab.
- Choose the tool you wish to activate — deposit limits, loss limits, time-out, session reminders, or self-exclusion.
- Confirm your selection. Most restrictions take effect immediately. Increases to limits are subject to a 7-day cooling-off period.
to99's responsible gaming settings are designed so that it is always easier to restrict your account than to expand it. This asymmetry is intentional — it protects you from decisions made in moments of heightened emotion or financial pressure.
3. Deposit Limits
Deposit limits are one of the most effective tools for managing how much money you spend on gambling over a given period. to99 allows you to set a maximum deposit amount in Bangladeshi Taka (BDT) on a daily, weekly, or monthly basis. Once your chosen limit is reached, deposits via bKash, Nagad, Rocket, Upay, or any other payment method will be declined until the period resets.
| Limit Type | Period | Reset Schedule | Reduction Takes Effect | Increase Takes Effect |
|---|---|---|---|---|
| Daily Deposit Limit | 24 hours | Midnight BST each day | Immediately | After 7 days |
| Weekly Deposit Limit | 7 days | Monday midnight BST | Immediately | After 7 days |
| Monthly Deposit Limit | Calendar month | 1st of each month, midnight BST | Immediately | After 7 days |
Setting Your First Deposit Limit
When setting a deposit limit for the first time, to99 recommends starting with an amount that reflects a realistic monthly entertainment budget — an amount you would be comfortable losing entirely without it affecting your household expenses, savings goals, or daily obligations. Gambling should never be funded by borrowing, and deposit limits are a straightforward way to enforce that boundary mechanically rather than relying on willpower alone.
If you need help choosing an appropriate limit or are unsure how to set one up, contact the to99 support team at [email protected] and a team member will guide you through the process.
4. Time-Out Feature
A time-out is a short-term suspension of your to99 account. It is designed for players who want a temporary break from gambling without committing to a full self-exclusion period. During a time-out, your account is locked — you cannot log in, deposit, or place bets. Any pending withdrawals will continue to be processed normally.
Available Time-Out Durations
- 24 Hours — A brief pause, ideal if you feel you have been playing too long in a single day.
- 48 Hours — A weekend break to reset your mindset and perspective.
- 7 Days — A one-week pause to step back and evaluate your gaming habits.
- 30 Days — A meaningful month-long break, recommended if you feel your gambling is starting to interfere with daily life.
What Happens During a Time-Out
Once a time-out is active, to99 will immediately suspend all marketing communications to your registered email and phone number. Your account balance is preserved and remains accessible once the time-out period expires. You will not be able to shorten or cancel a time-out once it has been activated — the period must run its full course. If you wish to extend your time-out into a longer self-exclusion, contact [email protected] at any point during the time-out period.
5. Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on to99. It permanently or semi-permanently blocks your account and prevents you from creating new accounts during the exclusion period. to99 strongly encourages any player who feels that gambling is having a negative impact on their life — financially, emotionally, or in terms of personal relationships — to consider self-exclusion without delay.
Self-Exclusion Periods Available
- 6 Months — Minimum self-exclusion period available at to99.
- 1 Year — Recommended for players experiencing moderate gambling-related difficulties.
- 3 Years — For players who require a longer structured break.
- 5 Years — For players with a history of problem gambling or relapse.
- Permanent — Irreversible closure of your account. Recommended for players who feel they cannot safely return to gambling in the future.
How to Request Self-Exclusion
Self-exclusion can be requested in two ways. First, via your account settings under the Responsible Gaming tab — select Self-Exclusion, choose your preferred duration, and confirm. Second, by emailing [email protected] with the subject line "Self-Exclusion Request", stating your registered account email address and your preferred exclusion period. to99 will process the exclusion within one hour of receiving a valid request and will confirm activation by reply email.
What Self-Exclusion Covers
Once self-exclusion is active, to99 will: immediately lock your account; cease all marketing communications; flag your email address and registered phone number to prevent new account registration; and, where technically possible, prevent you from accessing to99.bet directly. Any outstanding withdrawals at the time of exclusion will be processed and paid to your registered payment method. Account balances will be returned in full.
Warning Signs of Problem Gambling
Problem gambling rarely announces itself loudly. It typically develops gradually, and many people do not recognise it until significant harm has already occurred. The following are common early and mid-stage indicators. If several of these descriptions feel familiar, please read the self-assessment section below and consider reaching out to the to99 support team.
Spending more money on gambling than you originally planned, and feeling surprised or unsettled by how quickly your balance depleted.
Chasing losses — continuing to bet after a losing run in the belief that a win is "overdue" or that you can recover what was lost in the same session.
Gambling with money that was set aside for essential household expenses, such as rent, utility bills, food, or school fees.
Feeling irritable, restless, or anxious when you are unable to access gambling — for example, during periods without internet access or when funds run out.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Borrowing money from family, friends, or financial services specifically to fund gambling activity.
Gambling for extended sessions that interfere with sleep, work, studies, or family responsibilities.
Repeatedly attempting to cut down on gambling but finding yourself unable to follow through, even when you genuinely intend to stop.
Using gambling as a primary coping mechanism for stress, anxiety, loneliness, or difficult life events rather than as occasional entertainment.
Honest Questions Worth Asking Yourself
This is not a diagnostic tool. It is a set of straightforward questions intended to help you reflect on your own gambling habits. Read each question honestly and consider how often, in the past 30 days, your answer would be "yes".
Gambling Habits Self-Check
Consider the past 30 days when answering each question below.
Have you spent more money gambling than you could comfortably afford to lose?
Have you found yourself thinking about gambling when you are supposed to be focused on work, study, or family?
Have you continued gambling to try to recover money you had already lost?
Have you felt the need to increase the size of your bets to get the same level of excitement as before?
Have you tried to cut back on gambling but found it difficult or impossible to stick to your decision?
Have you hidden your gambling activity or the amount you have lost from people close to you?
Has gambling caused tension, arguments, or distance in any of your personal relationships?
Have you gambled using money that was needed for essential expenses such as food, transport, or bills?
6. Getting Help — Support Resources
Recognising that gambling has become a problem is a significant and courageous step. to99 wants to make it as easy as possible to get help — whether that means using the platform's built-in tools, speaking to our support team, or reaching out to external professional support services.
Contact to99 Support Directly
The to99 responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. When contacting us about a responsible gaming concern, please include your registered account email address and a brief description of what you are experiencing. All responsible gaming conversations are handled with complete confidentiality — they are not shared with marketing teams, nor do they affect any outstanding withdrawal requests.
What Our Support Team Can Do
- Activate deposit limits, loss limits, or session time reminders on your behalf immediately.
- Apply a time-out of your chosen duration without requiring you to navigate account settings.
- Process a self-exclusion request within one hour of your email being received.
- Provide factual information about responsible gaming tools and how they work.
- Refer you to professional support organisations if you feel a conversation with a trained counsellor would be helpful.
Professional Support Organisations
to99 encourages players who are experiencing serious gambling-related difficulties to seek support from trained professionals. While to99 is not affiliated with any external organisation, the following types of services are available to individuals in Bangladesh and internationally:
- National Mental Health Helplines — Bangladesh's National Mental Health Institute (NIMH) provides mental health support services including counselling for behavioural addictions. Contact your nearest government hospital for a referral.
- Gamblers Anonymous (GA) — An international peer support network with a 12-step programme for individuals dealing with compulsive gambling. GA meetings are available online and in-person in many countries.
- Trusted Family or Community Support — Speaking openly with a trusted family member, community leader, or religious counsellor can be a powerful first step for many players in Bangladesh.
- Licensed Therapists and Counsellors — A licensed mental health professional with experience in behavioural addiction can provide structured, evidence-based support. Your local health authority can provide referrals.
A Final Word from to99
Gambling on to99 is intended to be an enjoyable, adult form of entertainment — a way to follow a BPL cricket match more closely, experience the atmosphere of a live baccarat table, or try your luck on a slot game during your leisure time. It is never intended to be a source of income, a solution to financial difficulty, or an escape from emotional distress.
If it has stopped feeling like entertainment and started feeling like something you cannot control, please reach out. to99's support team will not judge you. We will simply help you take the next step — whatever that step needs to be.
Play Smart. Play Safely at to99.
When you're ready to play, to99's full game library — from cricket betting to live casino tables and slots — is waiting. Always within your limits. Always in BDT. Always 18+.