to99 Frequently Asked Questions

Creating a to99 account takes less than two minutes. Visit to99.bet, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You must be 18 years or older to register. Once submitted, a one-time verification code is sent to your mobile number — enter it to activate your account and you are ready to deposit and play.

to99 requires a valid government-issued photo ID to verify your identity. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a birth registration certificate for players who do not yet have an NID. You may also be asked to provide proof of your registered payment method — for example, a screenshot of your bKash or Nagad account showing your registered name and number.

The most common reasons a to99 login fails are an incorrect password, a mobile number entered with or without the country code inconsistently, or a temporary account lock after multiple failed attempts. Try resetting your password using the "Forgot Password" link on the login page. If your account has been locked for security reasons, contact the to99 support team at [email protected] and a representative will assist you within one hour.

No. to99 permits one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to merge or close the duplicate before any action is taken against your primary account.

To permanently close your to99 account, send an email to [email protected] from your registered email address with the subject line "Account Closure Request". Include your registered mobile number and the reason for closure. Any remaining balance will be refunded to your registered payment method before closure is finalised. If your reason for closure is related to gambling concerns, to99's team will also offer self-exclusion as an alternative.

Yes. to99 covers Bangladesh Premier League (BPL) cricket extensively, including pre-match and live in-play betting markets. Available markets typically include match winner, top batsman, total runs, fall of next wicket, and over-by-over run totals. BPL match odds are published well in advance of the first ball, and to99 often offers enhanced odds on high-profile fixtures involving franchises from Dhaka, Chittagong, Sylhet, and other major cities.

Yes. to99 offers live in-play betting on major cricket tournaments including the BPL, IPL, T20 World Cup, and international matches involving the Bangladesh Tigers. In-play markets update ball-by-ball and include options such as next ball outcome, runs in the current over, and method of next dismissal. A stable internet connection is recommended for in-play betting to ensure you receive the most current odds before they change.

to99 offers a wide selection of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic three-reel fruit machines, modern five-reel video slots with bonus rounds, and high-volatility jackpot games. Popular titles cover themes ranging from Egyptian mythology to action-adventure, and new games are added regularly. Players can filter by provider, volatility, or RTP percentage from the slots lobby.

Yes. to99 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including sports betting, live casino, and slots — is accessible through your smartphone's browser without needing to download a dedicated app. The mobile interface adapts automatically to your screen size and touch controls. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh report smooth performance on standard 4G connections.

to99's live casino section features real-time table games streamed from professional studios by providers including Evolution Gaming and Ezugi. Available games include live baccarat, live roulette, live blackjack, live Andar Bahar, and live Teen Patti. Tables are available at multiple stake levels to suit both casual players and high-rollers. The live dealer environment replicates the atmosphere of a premium physical casino from the comfort of your home.

Return to Player (RTP) percentages on to99 vary by game and provider. Most video slots on the platform have RTPs between 94% and 97%, with specific figures available in each game's information panel. Live casino games such as baccarat and blackjack typically carry RTPs above 98% when played with optimal strategy. to99 uses certified game software from licensed providers, and all RTP figures are independently audited by the respective game studios.

to99 operates as an online gaming platform serving the Bangladesh market and takes the security of its players seriously. The platform uses SSL encryption on all data transmissions and stores player information securely. to99 is committed to fair play through certified game software from regulated providers. Players are responsible for understanding the laws applicable in their jurisdiction. to99 encourages all players to gamble responsibly within their personal means.

to99 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the to99 servers. Financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through secure payment channels and to99 does not store your full payment credentials. Player account data is held on secure servers with access restricted to authorised personnel only. to99's full data handling practices are detailed in the Privacy Policy on this site.

The minimum age to register and play on to99 is 18 years. This applies to all players regardless of location. to99 actively enforces age verification during account registration and may request supporting documentation — such as a Bangladesh NID or passport — before processing withdrawals. Any account found to be operated by a person under 18 will be immediately closed and any balance held pending investigation in line with to99's Terms and Conditions.

If you feel that gambling is having a negative impact on your life, to99 makes it straightforward to self-exclude. Log into your account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion along with your preferred duration — options range from 6 months to permanent closure. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and to99 will action your request within one hour. Self-exclusion periods cannot be shortened once activated.

Yes. to99 provides players with the ability to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. Reducing your limit takes effect straight away. These tools are designed to help players maintain control over their spending and play within their personal financial means at all times.